Privacy policy

Privacy Policy

Last updated: March 26, 2026

Scalebound Marketing Solutions operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Scalebound Marketing Solutions is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, submit a website form, opt in to SMS, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details: including your name, address, billing address, shipping address, phone number, and email address.

Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

Account information: including your username, password, security questions, preferences, and settings.

Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.

Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry, filling out a contact form, or requesting information about our services.

Project or service inquiry information: including the service type you request, project details, scheduling preferences, and other information you provide when contacting us through our website forms or other intake channels.

SMS consent records: including your mobile number, SMS consent status, consent timestamp, consent language, disclosure version or text shown at the time of consent, page URL or form source, and opt-out or help-request history, when applicable.

Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you: including when you create an account, place an order, visit or use the Services, submit a website form, opt in to SMS, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

From our partners or other third parties, where permitted by applicable law.

Lead Source Integrity for SMS Programs

For our customer-care SMS program, Scalebound Marketing Solutions does not use third-party lead generation. We only send customer-care SMS to users who contact us directly through our own website forms and voluntarily provide their information and SMS consent through our published opt-in flow. We do not purchase, rent, scrape, or obtain consumer leads from third parties for SMS purposes.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.

Respond to Inquiries and Service Requests. We use your personal information to review and respond to your inquiries, schedule calls or follow-up conversations, prepare proposals or project-related materials, provide support, and maintain our business relationship with you.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or postal mail, and to show you online advertisements for products or services on the Services or other websites. We do not use the optional SMS consent collected through our website forms for marketing or promotional text messaging unless you provide separate express written consent specifically for a distinct marketing SMS program.

SMS Messaging and Customer Care. If you voluntarily check the optional SMS consent checkbox on one of our website forms, we may use your mobile number to send customer-care text messages related to your inquiry or active project. These messages may include inquiry confirmations, follow-up messages, scheduling coordination, service-related updates, and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive SMS is not a condition of purchase.

Nature of Business and SMS Use Case

Scalebound Marketing Solutions provides business services such as website design, branding, employee handbooks, sales training, and other business support services. Our customer-care SMS messages are limited to communications directly related to a user’s inquiry, requested service, scheduling, follow-up, support, or active project. These messages are not intended for third-party lead generation and are only sent to users who contact us directly through our own website forms and voluntarily opt in to receive SMS.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, enforce our agreements, protect our rights, and resolve disputes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, messaging infrastructure, and compliance support.

With business and marketing partners to provide marketing services and advertise to you in channels other than customer-care SMS collected through our website forms. For example, we may use Shopify or other service providers to support website functionality, analytics, or advertising activities.

When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to fulfill an order, process a payment, or connect through social media widgets or login integrations.

With our affiliates or otherwise within our corporate group, where permitted by applicable law and subject to this Privacy Policy.

In connection with a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, or to comply with any applicable legal obligations.

Strict Exclusion for Mobile Information (A2P / SMS Compliance)

No mobile information will be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes at any time.

This includes, without limitation:

- mobile numbers provided for SMS purposes;
- SMS opt-in data;
- SMS consent records;
- text messaging originator data;
- consent timestamps;
- opt-in source or form details; and
- SMS opt-out or HELP history.

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, affiliates, or lead generators for marketing or promotional purposes. We may only use or disclose such information to service providers acting on our behalf to support messaging delivery, compliance, customer support, fraud prevention, or other operational purposes consistent with this Privacy Policy and applicable law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we may use certain Shopify-enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify may be responsible for certain processing activities involving your personal information. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, respond to your inquiry, maintain required business and compliance records, comply with legal obligations, resolve disputes, enforce applicable agreements and policies, or support fraud prevention and security efforts.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.

Right to Delete. You may have a right to request that we delete personal information we maintain about you, subject to applicable exceptions.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt Out of Sale or Sharing for Targeted Advertising. Where applicable, you may have the right to opt out of certain uses of your personal information for targeted advertising or similar activities. If available on our website, you may exercise those rights through the designated mechanism. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we may automatically treat this as a request to opt out for the device and browser that you use to visit the website.

Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving those emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account, orders, inquiries, projects, or other ongoing business relationship matters.

SMS Opt-Out. If you previously opted in to receive customer-care SMS from us, you may opt out at any time by replying STOP to any message. You may reply HELP for help.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us using any of the following methods:

Phone: (833) 879-1122
Phone: (971) 273-2476
Email: contact@scalebound.net
Website: https://www.scalebound.net

Scalebound Marketing Solutions, S.A. de C.V.
Calle Amores 1432, Dep 14 Piso 3
Del Valle Centro, DF, 03100
Mexico